The Operations Sector plays an important role in MCF EKI and its main purpose is to ensure functioning of EKI branch offices in line with the policies and procedures of the organization with the main goal of providing the best services to EKI clients.
The Operations Sector provides for the realization of strategic operational objectives through coordination of branch offices and by quality control in the area of loan disbursement operations. Given the fact that this Sector has the biggest number of employees that are in direct contact with clients, one of their tasks is to define the standards for sales culture and adequate treatment of clients.
This Sector is also in charge of setting up a reliable system for loan approval with clearly defined criteria.
The Operations Sector also proposes business development strategies and management strategies for the portfolio and other products and services that can be of help to clients in improving their businesses.